Success Stories

BNP PARIBAS	Proposed, discussed, agreed and implemented a viable wiki structure with senior management and with team leaders, created and improved page templates, migrated a substantial amount of content to the new structure using the new and updated templates, identified areas for further improvement, arranged for content review, set up a progress tracking system, liaised with staff responsible for upgrading the wiki software, fostered good working relationships with BNPP staff.
vodafone	Responsible for the creation, update, ongoing control (using SharePoint) and handover of documentation, including a network infrastructure map and a support guide, for a large-scale project based on Remedy. Liaised with project management and with technical staff.
CABLE & WIRELESS	Researched specifications for software product interfaces and wrote an overview for new starters, thus saving management time and improving system supplier relationship. Implemented Web 2.0 project management and collaboration system. Liaised with senior management of C&W and of system supplier.
ADVENZIA	Liaised with senior management and staff, interviewed clients and wrote up case studies for this web design and development company, saving management time and enabling them to gain Business Link accreditation.
I&DeA	Wrote new IT policies and procedures for the Improvement and Development Agency, satisfying internal review requirements. Liaised with the IT Director and other staff at all levels. Created work tracking system and document templates.
Unilever	Worked for a large project that brought about huge savings for Unilever. Created and amended diagrams and wrote associated text for Accounting and Finance process flows for a SAP implementation (MIS). Liaised with Unilever staff and consultants to gather information.
T-Mobile	Project within Corporate Operations to greatly increase group efficiency. Researched and reported on (a) documentation skills and roles, delegation of work, information use and potential reuse, collaborative working and (b) a single-source solution for authoring and publishing documents to clients. Compiled comprehensive glossary of terms. Identified and compiled a list of internal information sources of data.
globalbeach	To enable new development work and to ensure business continuity, drafted and edited a functional specification for an existing car dealership web services application (MIS). Designed a general template for IT project documents. Gathered information from existing sales and technical documents, the existing system, developers, client account managers, and senior management including Directors. Managed the review process. Mentored staff in documentation techniques.